Recent Articles
Scanner VRS and Driver Troubleshooting
Scanner Driver Troubleshooting: Open the Scanner Configuration Utility and check the correct scanner is selected? The utility can be launched from the Kofax Capture folder in the Start Menu. Also try opening the Kofax VRS Test Console from the Kofax ...
Running Kofax Log Collector
The zip file can also be downloaded directly from Kofax here. Download and unzip the log collector (Right Click, Extract All...) Choose a location to unzip the log collector files. Go to the extracted folder ...
What are the Most Common Troubleshooting Questions?
Common Questions To expedite your support request, please provide the following information when you submit a ticket: What product is this affecting? (Capture, VRS, License Utility, KTA, etc.) Who does this affect? A single user Specific users All ...
Gathering Logs from Kofax Capture
Collecting Logs from Kofax CaptureGathering Logs from Kofax Capture Batches that have been exported/released and/or deleted from within Capture will show in the log_yymm.txt log file. Errors are logged in the err_yymm.txt file. On the Local ...
Using PROCMON for Troubleshooting Kofax Capture
Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, registry and process/thread activity. PROCMON can help us determine exactly when an error is occurring and what the system was trying to accomplish when the ...